Policies

Please note that due to the COVID-19 epidemic, I have updated this page to include infection protection policies implemented as of 2020.  I am implementing procedures recommended by the CDC.  I wipe down all common surfaces between clients, run a medical grade air purifier and fan during sessions.  Some clients prefer to still wear masks while others don’t. We can both be masked if that is your preference.  Please

Booking your session

For first time clients:  To book your appointment, click the Request Appointment Now button and fill out the simple intake form.  I will reply to your request within 24 hours. If you do not hear back from me within 24-48 hours, send me an email directly to my email account.  On occasion there are technical glitches and I don’t want to miss you. Then we can discuss what issues you would like to address. This allows me to discuss your history and be sure that the work that I do will be appropriate for your needs. After speaking with you, I may want to refer you to a professional who would be more appropriate for your needs if the type of work I do is not.   I have a wonderful community of professionals I refer clients to see.
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​For both new and established clients:

Note: My schedule tends to book up in advance, sometimes 2-3 weeks in advance or more for Saturday appointments.  I keep an active waiting list and often have clients who need to reschedule or can sometimes find ways to fit clients in.  When contacting me to schedule, either via voicemail or email, it’s important that you specify which days and times work will for you. Please include at least 2-3 options of days and times. This expedites the scheduling process by allowing me to offer you appropriate appointment times that fit within your schedule.
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Please be sure when you book for your session that you can keep your appointment, unless you are having symptoms of a cold or flu or any symptoms that could suggest you have COVID-19.  No shows and late cancellations will be charged for the entire fee of the session.

Arriving for your appointment

Please arrive on time to your appointment in order for you to get the benefit of your entire session time.  I am asking all clients to text me when they arrive if you have a cell phone with you to text me upon your arrival so that I can open all doors for you.  If you do not have a cell phone, you can ring the buzzer for Unit 2.  If you are unexpectedly running a few minutes late for an appointment, please text to let me know at: (510) 759-4250.
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Payment

Payment is due at the time of the session. Payment is accepted in the form of cash or check credit card or electronic payment.  Please refer to my Services page to see the current forms of electronic payment I accept.  Please note that I charge a small service fee for credit card transactions.  The other forms of electronic payment I accept have no service fee.

There is a $25 fee for returned checks.
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Cancellations and Appointment Changes

​48 hour cancellation policy.  However please see below regarding changes due to COVID-19. 

My schedule books up in advance. I have clients waiting to get on my schedule, so I keep an active waiting list.  Because of this, I need confirmation from clients 48 hours in advance of their scheduled appointments, so that I can have time to reach clients who are waiting if need be.As a courtesy to my clients, I send a reconfirmation email or text 48 hours in advance of their appointments to reconfirm.  Please try your best to get back with my by the end of that day.  Cancellations made with less than 24hours will be charged 50% of the service fee. 

 If you are running late for your session, please send me a text to let me know. I will attempt to give you all the time I can.  

Same day cancellations and No shows: Same day cancellations/ No shows will be charged 100% of the fee for the missed session.

However due to the COVID-19 epidemic, in case of illness: 

Illness:

I am relaxing my 48 hour cancellation policy in the event of illness.  If you have any symptoms of a cold or flu or any symptom of COVID-19 which can include: Fever, Chills, Sore throat, Diarrhea, Nasal congestion, Loss of Smell or Taste, Shortness of breath, Sudden onset of muscle soreness, Fatigue, Rash or Skin lesions (especially on feet), please contact me as soon as possible to cancel and possibly reschedule your appointment.  I am still asking that you let me know as soon as you feel ill, so that I can schedule another client in case I have someone on my waiting list. Please let me know right away and do not wait for me to reach out to you. if you are feeling ill.  I appreciate your consideration.
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Privacy and confidentiality: I will never share your personal information, or contact information with a third party.
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The Scope of My Practice: I am a certified massage therapist and as such, I am not licensed to diagnose or treat disease. It is the sole responsibility of the client to keep their therapist informed of any known medical condition, and the client’s responsibility to inform their therapist should any changes occur in their medical condition as it relates to massage.
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