Policies

Please note that due to the COVID-19 epidemic, I have updated this page to include infection protection policies implemented as of 2020.  I am implementing procedures recommended by the FSMTB, ABMP, CAMTC, CDD and WHO. When you schedule your first appointment, I will send you a list of the Office Hygiene Procedures as well as Treatment Procedures/ Protocol.  All clients will be pre-screened to assure that it is safe to receive treatment. I am checking all clients temperatures upon arrival.  All clients will be required to sign the Hygiene Protocol and Treatment Protocol form as well as Informed Consent Forms in order to receive treatment.

Booking your session

For first time clients:  To book your appointment, click the Request Appointment Now button and fill out the simple intake form.  I will reply to your request within 24 hours. If you do not hear back from me within 24-48 hours, send me an email directly to my email account.  On occasion there are technical glitches and I don’t want to miss you. Then we can discuss what issues you would like to address. This allows me to discuss your history and be sure that the work that I do will be appropriate for your needs. After speaking with you, I may want to refer you to a professional who would be more appropriate for your needs if the type of work I do is not.   I have a wonderful community of professionals I refer clients to see.
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​For both new and established clients:

Note: My schedule tends to book up in advance, sometimes 2-3 weeks in advance or more for Saturday appointments.  I keep an active waiting list and often have clients who need to reschedule or can sometimes find ways to fit clients in.  When contacting me to schedule, either via voicemail or email, it’s important that you specify which days and times work will for you. Please include at least 2-3 options of days and times. This expedites the scheduling process by allowing me to offer you appropriate appointment times that fit within your schedule.
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Please be sure when you book for your session that you can keep your appointment, unless you are having symptoms of a cold or flu or any symptoms that could suggest you have COVID-19.  No shows and late cancellations will be charged for the entire fee of the session.

Arriving for your appointment

Please arrive on time to your appointment in order for you to get the benefit of your entire session time.  I am asking all clients to text me when they arrive if you have a cell phone with you to text me upon your arrival so that I can open all doors for you.  If you do not have a cell phone, you can ring the buzzer for Unit 2.  If you are unexpectedly running a few minutes late for an appointment, please text to let me know at: (510) 759-4250.
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Payment

Payment is due at the time of the session. Payment is accepted in the form of cash or check credit card or electronic payment.  Please refer to my Services page to see the current forms of electronic payment I accept.  Please note that I charge a small service fee for credit card transactions.  The other forms of electronic payment I accept have no service fee.

There is a $25 fee for returned checks.
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Cancellations and Appointment Changes

​48 hour cancellation policy.  However please see below regarding changes due to COVID-19. 

My schedule books up in advance. I have clients waiting to get on my schedule, so I keep an active waiting list.  Because of this, I need confirmation from clients 48 hours in advance of their scheduled appointments, so that I can have time to reach clients who are waiting if need be.As a courtesy to my clients, I send a reconfirmation email or text 48 hours in advance of their appointments to reconfirm.  If I don’t hear back within 48 hours to reconfirm the appointment, the time slot will be re-opened to clients on the waiting list. 

It is requisite that I can easily reach you and that you reply to the reconfirmation message within 48 hours. 

It is the responsibility of the client to contact me to alert me of any changes to their schedule or if their contact information has changed.  I understand that sometimes circumstances arise and you need to cancel an appointment.  I contact all clients 48 hours in advance of their appointment and ask for clients to contact me back to reconfirm. It’s vital that I can reach you and that you reply to me so that I know that you are intending to come for your scheduled session.  If I cannot reach you or you do not reply to me, I will have to reopen the time slot. I often have clients on my waiting list and I need ample time to reach clients who are waiting. Appointments cancelled with less than 48 hours notice are subject to the late cancellation fee.

Same day cancellations and No shows: Same day cancellations/ No shows will be charged 100% of the fee for the missed session.

However due to the COVID-19 epidemic, in case of illness: 

Illness:

I am relaxing my 48 hour cancellation policy in the event of illness.  If you have any symptoms of a cold or flu or any symptom of COVID-19 which can include: Fever, Chills, Sore throat, Diarrhea, Nasal congestion, Loss of Smell or Taste, Shortness of breath, Sudden onset of muscle soreness, Fatigue, Rash or Skin lesions (especially on feet), please contact me as soon as possible to cancel and possibly reschedule your appointment.  I am still asking that you let me know as soon as you feel ill, so that I can schedule another client in case I have someone on my waiting list. Please let me know right away and do not wait for me to reach out to you. if you are feeling ill.  I appreciate your consideration.
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Privacy and confidentiality: I will never share your personal information, or contact information with a third party.  Prior to your first session, we will discuss the COVID-19 protocol in regard to sharing information with the local health department should that be necessary.
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The Scope of My Practice: I am a certified massage therapist and as such, I am not licensed to diagnose or treat disease. It is the sole responsibility of the client to keep their therapist informed of any known medical condition, and the client’s responsibility to inform their therapist should any changes occur in their medical condition as it relates to massage.
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